The usefulness of knowing at a glance what is going on
One of the recurring concerns for machinery manufacturers is that their customers are happy with the product they offer. In order to do this, it is essential to
efficiently respond to problems and breakdowns that may arise in the machines and, in the best of cases, even
anticipate customers' needs.
To improve the end user experience, it is very useful to offer a simple and appealing platform that will allow a good control of the machinery, not only alert wise, but performance and cost wise too.
If these requirements are met, the manufacturer will develop a trustful and satisfactory relationship with his customer, with all the advantages that this entails (such as a much-desired customer loyalty, for example).
Keeping all this in mind, we have designed a
demo that shows, in a practical way, how we can simply monitor the critical aspects of our machinery. This monitoring will guarantee a good performance, a supply that is always covered and a quick response if any problems may arise.
Our new machine demo consists of two types of control panel. The first one is a
dashboard for the manufacturer, with which he can control all the information concerning the different machines and their associated customers.
The second type of dashboard is a
specific panel for each machine. There, customers will be able to find the relevant information about their machine(s).
Machine Demo: Manufacturer Overview
This dashboard displays the information of all the machines and it is the main screen of our demo. Here, the manufacturer is able to check, at a single glance, all the information that is useful for him. This information includes customer machinery performance as well as any warnings or problems that may arise on them.
This main dashboard gives us a machine performance overview, displaying alerts and consumption data. Its different elements are:
- Alert map: This interactive map (which can be enlarged or reduced with a mouse scroll) displays all the manufacturer's machines and their geolocation. A colour code indicates whether the machines have any active alerts (red) or not (green). By hovering over the coloured dots we can see the amount of active alerts.