Hosting services monitoring helps both provider of the service and end user
We live in the age of digitization, where ever more weight is given to knowledge, information quality and responsiveness. In this constellation, monitoring plays a fundamental role in people’s lifestyle and daily businesses.
More and more, customers from hosting services (from classic Web hosting services to VPS servers) demand to their service provider the ability to monitor their status in any way. In this sense, response time, CPU consumption, RAM usage, disk space, etc., take on greater importance and respond to a real need of the customer, and additionally, it adds value to the product.
As company example, the well-known cloud service provider DigitalOcean, which has integrated a monitoring service directly into each of its virtual servers (Droplets) and offers it to its customers for free, as part of its service.
In Muutech we are specialists in monitoring both IT systems and industrial processes. We offer and integrate our monitoring service within the internal platform used by the provider of the hosting service (through a Zabbix based open source graphic agent or through an API), allowing them to offer this as an added value feature to its customers.
The application allows to be managed and configured directly by the customer, without impacting the management of the infrastructure of the hosting service provider. Your customers will be able to see and manage graphics, perform and track system performance and set instant alerts, through the control panel of your tool. In this way, a more complete service is offered, reducing the number of calls to the call-center and allowing faster diagnostics.
This service allows the user to have more visibility into their infrastructure so they can make better decisions to optimize their applications. Likewise, the hosting service provider will also benefit because "there will be more eyes watching their own infrastructure".
User can monitor in real-time inbound and outbound bandwidth, collect metrics and set specific thresholds (i.e., if the CPU usage overflows a certain specified value set by the client, an alert is generated alerts can be sent via Email, SMS or Slack, depending on the customer’s preferences.
Both customers and providers from the hosting service, benefit from the advantages offered by this simple but powerful tool, without entailing a big additional cost.